What the law requires of a webshop
If you sell online to consumers in the Netherlands, a few fixed rules apply. The most important ones:
Cooling-off period
Withdrawal button
According to Ondernemersplein, since 25 June 2026 you must have a withdrawal button on your website or app, with a clear name and easy to find.2
Information
Your Dutch Chamber of Commerce (KvK) name, address, email and phone number must be easy to find, and the price including VAT and the delivery costs must be shown before the order.2
Accessibility
Since 28 June 2025, webshops must be accessible, unless you are a micro-enterprise: fewer than 10 employees and no more than €2 million in annual turnover.3
Note: Read more in does my website have to be accessible?
Payments in the Netherlands
Dutch consumers spent €35.7 billion online in 2025. iDEAL remains the most used payment method, at 71 per cent.4 So a Dutch webshop without iDEAL is turning customers away.
You also choose which other methods you offer, such as credit card, buy now pay later or Apple Pay. Every method is an extra route through checkout, and every route should be tested.
Standard platform or custom build?
Most webshops run on an existing platform. That is faster and cheaper than building everything yourself. A custom build only pays off if the way you sell does not fit a standard platform, for example with made-to-order products or integrations with your own systems. What that costs is explained in what does a website cost.
Do not choose on the build price alone. Ask what it costs per month for the platform, plugins and payment fees, and who is responsible if checkout stops working after an update.
How Ekkora handles it
We build webshops on a secure standard foundation, set up for your product range. Checkout is tested with every change, in three browsers and at five screen sizes. It is the same launch check as for every site, plus the whole route from product to confirmation email.
Questions
- How long does it take to build a webshop?
- That depends on the number of products, the integrations and the design. After a 30-minute call you get a fixed price and a schedule.
- Can I manage my products myself?
- Yes. You add products yourself, change prices and see orders and stock in one place.
- What if checkout stops working after an update?
- That is why we test checkout with every change, and every month with maintenance. That way you notice before a customer does.